Technical Support Engineer
- Contract Type
- Full-time
- Salary
- Yearly 5M ~ 9M
- Benefits
- Standard package
- Hours
- 9 - 6, Monday to Friday
- Location
- Tokyo
- Qualifications
-
Business Level EnglishFluent JapaneseIn depth knowledge of telephony (including ISDN / Q.931 / DASS2 / DPNSS) and an ability to apply this knowledge to resolve complex issues.A good knowledge of conferencing solutions from a service provider perspective i.e. audio, video bridges etc.At least three years experience in a customer facing technical support environment.Knowledge of networking, LAN protocols, network topologies etc.Good understanding of MS Windows and UNIX (Sun, SCO) operating systems, PC architecture and BIOS.Demonstrably good understanding of IP.Familiarity with firewalls, routed networks, video/audio across IP etc.Knowledge of international standards, especially with regard to audiovisual and data conferencing, and LAN / WAN networks.Experience of supporting videoconferencing and audio-visual equipment.A background of handling customer problems in a professional manner, whether over the telephone or on site.Excellent interpersonal and communication skills.Good written skills, to include formal technical report writing.The ability to work in a high pressure environment.
- Last Updated
- 2009-10-26
To provide a high level of technical support for a range of audio and video conferencing multipoint servers to international service providers.
- Provide tier 2 and tier 3 customer support for international service providers.
- Participate in an on call / call out rota which enables 24x7 support (by phone and / or site visits) to service provider customers.
- Ensure a high degree of customer satisfaction is maintained.
- Contribute in ensuring we maintain an Asian centre of excellence for the support of all present and future products.
- Assist with valid technical referrals to the Escalations team.
- Work internally and with customers to organize successful installations and field service activities.
- Provide input for key customer accounts, contributing to regular technical reviews.
- Assist with the development and presentation of relevant technical bulletins and operational procedures.
- Undertake specific project work, as directed by the Technical Support Manager.
Please apply through 3Yen Jobs to be considered for this position.
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